RETURNS POLICY
1. Return Eligibility
Customers may request a return within 3 days from the date the order is delivered. To be eligible for a return, the item must:
- Be unused, unworn, uninstalled, and in its original condition.
- Be returned in its original packaging with all tags, labels, manuals, accessories, and complimentary gifts (if any).
- Be accompanied by the original proof of purchase (order number or invoice).
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Not show any signs of misuse, damage, modification, or normal wear and tear.
2. Non-Returnable Items
The following items are not eligible for return unless they are defective or incorrectly supplied:
- Customized or personalized products.
- Products that have been used, installed, or altered.
- Products with missing accessories, packaging, or labels
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Products damaged due to improper use, accidents, or unauthorized repairs.
3. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 3 Days of delivery. Supporting evidence such as photographs or videos may be required to facilitate our investigation. Once verified, we will arrange an appropriate resolution in accordance with this policy.
4. Return Procedure
To initiate a return:
- Contact our Customer Service team with your order number.
- Wait for return authorization and instructions.
- Securely pack the item in its original packaging.
- Ship the item to the designated return address.
- Once received, the item will be inspected before the return request is approved.
5. Return Shipping Costs
- If the return is due to a customer's change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for all return shipping charges.
- If the return is due to our error, including defective, damaged, or incorrectly supplied items, we will bear the reasonable return shipping costs.
6. Rejection of Returns
We reserve the right to reject any return that:
- Does not meet the eligibility requirements.
- Is submitted outside the permitted return period.
- Is returned without prior authorization (if required).
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Is received in a condition different from that originally shipped.
EXCHANGE POLICY
1. Eligibility
Customers may request an exchange within 7 days of receiving the order.
Items must:
- Be unused, unworn, uninstalled, and in their original condition.
- Include all original packaging, accessories, manuals, labels, and tags.
- Be accompanied by proof of purchase.
- Not show any signs of misuse, damage, modification, or normal wear and tear
2. Reasons
Exchanges may be accepted for:
- Wrong size.
- Wrong colour (where applicable).
- Incorrect item received.
- Manufacturing defects.
- Transit damage.
Exchanges due to change of mind are subject to our approval and stock availability.
3. Stock Availability
All exchanges are subject to product availability.
If the requested replacement is unavailable, we may:
- Offer an alternative product.
- Issue store credit.
- Provide a refund where applicable.
4. Exchange Procedure
- Contact our Customer Service team with your order number.
- Wait for exchange authorization and instructions.
- Securely pack the item in its original packaging.
- Ship the item to the designated return address.
- Once received, the item will be inspected before the exchange request is approved.
5. Shipping Costs for Exchanges
- Customers are responsible for shipping costs associated with exchanges requested for personal reasons, such as selecting the wrong size.
- We will bear the shipping costs where the exchange is due to our error or a confirmed product defect.
6. Limitations
- Exchange requests are strictly limited to one (1) time only per purchase.
- Items that have been used, installed, modified, or damaged after delivery are not eligible for exchange, unless a manufacturing defect has been verified.
- Exchange is only allowed for products of equal or higher value. Any price difference must be borne by the customer.
We reserve the right to reject any exchange request that does not comply with the above conditions.